Don't know where to go with a medical question in Poland?
We'll tell you what to do next:
in clear language, without queues and waiting.
Response usually takes a few minutes. You can start with a simple question.
What we do
Transparent about our role and services
System navigation
We explain how medicine works in your country, help with NFZ, referrals, doctor appointments.
Document interpretation
We analyze test results, explain medical terms in simple language.
Finding specialists
We help find the right doctor, clinic, suggest alternatives when refused.
Process support
We prepare for visits, help with insurance, handle non-standard situations.
When Care Service is suitable
Recognize yourself in one of these situations
What you'll get
After communicating with Care Service you'll understand what to do next
Clear answer to your question
Clear steps: what to do next
Understanding if a doctor is needed
Recommendations: NFZ or private
Alternative opinion
Peace of mind and situation control
What questions people come to us with
Can I get L4 without a visit?
Do I need a referral to a specialist?
What to do if the doctor didn't understand my symptoms?
Should I go to a private clinic?
How to schedule an appointment through NFZ?
Is it legal to wait a month for an appointment?
Patient testimonials
Real stories of people we helped
"They really helped me understand the referral to the cardiologist. Explained where to go and what to say. Without them I would have been struggling for another month."
"We got our child's test results, but the doctor didn't explain anything properly. The coordinator explained everything in detail and calmed us down. Very grateful."
"The employer didn't accept L4. Care Service explained my rights and helped properly issue the documents. Problem solved in 2 days."
Who helps you
Team with medical education and experience working with expats
Certified doctors
With medical education and experience in the country
Medical coordinators
With medical education and experience in the country
Support 7 days a week
We respond within 10 minutes every day
Security and confidentiality
Describe the situation — we'll tell you what to do
Get a clear answer and concrete action plan. We work every day without weekends and holidays.
You can use the form or contact us via any messenger:
We usually respond within 10 minutes. We work without holidays and weekends.
Cases from our practice
Stroke and fear of going to Polish clinic
An immigrant, 54-year-old man with alarming symptoms refused to go to the hospital due to fear of large bills.
We explained how emergency medicine works in Poland and that help will be covered by insurance.
The patient was urgently hospitalized and placed in intensive care. Life was saved.
Spinal injury abroad
A 42-year-old man suffered a serious spinal injury while on vacation in the Balkans and didn't understand how to continue treatment in Poland.
We found a clinic, organized medical transfer and coordinated with insurance.
The patient returned to Poland, most expenses were covered.
Employer didn't accept sick leave
A 34-year-old woman fell ill, but the employer refused to accept the previously issued sick leave and demanded a document issued according to Polish rules.
We explained how the L4 system works, conducted a consultation with a doctor and issued a correct sick leave, mandatory for the employer to accept.
The issue was resolved without conflict and loss of income.
Need ongoing support?
Connect a program for regular access to doctors and priority support